Terms and Conditions

Legal Agreement

These Terms and Conditions constitute a legally binding agreement between you and Pristine Arc. By accessing or using our website, services, or engaging in any business relationship with us, you acknowledge that you have read, understood, and agree to be bound by these terms.

If you do not agree to these Terms and Conditions in their entirety, you must not use our website or services.

User Obligations and Conduct

1. Legal Compliance Requirements

You agree to comply with all applicable laws and regulations when using our website and services, including but not limited to:

1.1 Singapore's Personal Data Protection Act (PDPA) and other privacy regulations
1.2 Workplace safety and health regulations relevant to facility management
1.3 Environmental protection and waste disposal requirements
1.4 Building codes and facility access regulations

2. Prohibited Activities and Behaviors

When using our website and services, you must not:

2.1 Provide false or misleading information in any communication or documentation
2.2 Attempt to interfere with or disrupt our website, servers, or networks
2.3 Use automated systems or software to extract data from our website
2.4 Reproduce, duplicate, or copy any material without prior written consent
2.5 Engage in any activity that could damage our reputation or business relationships

3. Content Guidelines and Restrictions

Any content you submit through our website must:

3.1 Be accurate and truthful to the best of your knowledge
3.2 Not contain defamatory, abusive, or offensive material
3.3 Not infringe upon intellectual property rights of any third party
3.4 Comply with all applicable laws and regulations

4. Age Restrictions

Our website and services are intended for business and professional use. Users must be at least 18 years old or have reached the age of majority in their jurisdiction. By using our services, you represent and warrant that you meet these age requirements.

User Responsibilities

Indemnification

You agree to indemnify, defend, and hold harmless Pristine Arc, its officers, directors, employees, and agents from any claims, liabilities, damages, losses, or expenses (including reasonable legal fees) arising from your use of our services, violation of these Terms and Conditions, or infringement of any third-party rights.

Privacy and Data Protection

You are responsible for ensuring that any personal data you provide to us is accurate and that you have the authority to share such information. You must comply with applicable data protection laws when sharing information about third parties (such as employees or facility occupants).

Third-Party Interactions

Our website may contain links to third-party websites or references to third-party services. We are not responsible for the content, policies, or practices of these third parties. Your interactions with third-party sites are governed by their respective terms and policies.

Facility Access and Cooperation

When engaging our cleaning services, you are responsible for providing safe and timely access to facilities, disclosing any hazards or special requirements, and ensuring that our personnel can perform their duties in accordance with established protocols.

Warranties and Liability Limitations

Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

Our website and informational content are provided "as is" without warranties of any kind, either express or implied
We do not warrant that our website will be uninterrupted, error-free, or free from viruses or other harmful components
We make no representations about the accuracy, reliability, or completeness of website content
Service results may vary based on facility conditions and client cooperation

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, PRISTINE ARC SHALL NOT BE LIABLE FOR:

Indirect, incidental, special, consequential, or punitive damages
Loss of profits, revenue, data, or business opportunities
Damages arising from website downtime or technical issues
Any damages exceeding the fees paid to us in the twelve months preceding the claim

Specific liability terms for cleaning service contracts are outlined in separate service agreements.

Force Majeure

We shall not be liable for any failure to perform our obligations where such failure results from circumstances beyond our reasonable control, including natural disasters, acts of government, labor disputes, telecommunications failures, or other events of force majeure.

Legal Information and Dispute Resolution

Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the laws of Singapore, without regard to its conflict of law provisions. You irrevocably submit to the exclusive jurisdiction of the courts of Singapore for the resolution of any disputes arising from these terms.

Dispute Resolution Procedures

In the event of any dispute arising from these Terms and Conditions:

1. The parties shall first attempt to resolve the dispute through good faith negotiations
2. If negotiations fail within 30 days, the parties may pursue mediation
3. Either party may initiate legal proceedings if mediation is unsuccessful or declined
4. The prevailing party in any legal action may be entitled to recover reasonable legal fees

Severability

If any provision of these Terms and Conditions is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it valid and enforceable. If modification is not possible, the provision shall be severed, and the remaining provisions shall continue in full force and effect.

Entire Agreement

These Terms and Conditions, together with our Privacy Policy and any service-specific agreements, constitute the entire agreement between you and Pristine Arc regarding the use of our website and services, superseding any prior agreements or understandings.

Modifications to Terms

We reserve the right to modify these Terms and Conditions at any time. Material changes will be indicated by updating the "Last Updated" date. Your continued use of our website or services after such modifications constitutes acceptance of the updated terms. We encourage you to review these terms periodically.

Waiver

Our failure to enforce any right or provision of these Terms and Conditions shall not constitute a waiver of such right or provision. Any waiver must be in writing and signed by an authorized representative of Pristine Arc.

Contact Information