Terms of Service
Last Updated: December 6, 2025
Contact Information
Pristine Arc
71 Robinson Road, #14-01
Singapore 068895
Phone: +65 6534 2871
Email: [email protected]
Agreement to Terms
These Terms of Service govern your use of the Pristine Arc website and our professional cleaning services. By accessing our website or engaging with our services, you agree to be bound by these terms.
Please read these terms carefully before using our services. If you do not agree with any part of these terms, you should not use our website or services.
Service Usage Terms
1. Acceptable Use Policy
You agree to use our website and services only for lawful purposes and in accordance with these Terms. You agree not to:
- Use our services in any way that violates applicable local, national, or international law or regulation
- Transmit any material that is defamatory, offensive, or otherwise objectionable
- Attempt to gain unauthorized access to our systems or networks
- Interfere with or disrupt our services or servers
2. Permitted Uses
Our website and services are provided for:
- Learning about our professional cleaning methodologies and service offerings
- Requesting facility assessments and service proposals
- Communicating with our team about cleaning requirements
- Accessing resources and information about facility management best practices
3. Service Access Requirements
To access certain features of our website or services, you may be required to:
- Provide accurate and complete information when submitting inquiries or contact forms
- Use a device with internet connectivity and a compatible web browser
- Accept cookies as outlined in our Cookie Policy
- Maintain the confidentiality of any account credentials if applicable
4. Fair Usage Guidelines
We expect all users to engage with our services in good faith. This includes providing truthful information, respecting our staff and processes, and using our resources responsibly. Abuse or misuse of our services may result in termination of access.
Account and Access Terms
Account Creation
Currently, our website does not require account creation for basic access. However, if we introduce client portal features in the future:
- • You must provide accurate and current information during registration
- • You must be at least 18 years old to create an account
- • One person or organization may maintain only one account
- • Accounts are non-transferable
Account Security Responsibilities
If account features become available, you will be responsible for:
- • Maintaining the confidentiality of your login credentials
- • All activities that occur under your account
- • Notifying us immediately of any unauthorized access
- • Using strong passwords and updating them regularly
Account Suspension and Termination
We reserve the right to suspend or terminate access to our services if you violate these Terms of Service, engage in fraudulent activity, or misuse our resources. We will provide notice when reasonably possible, except in cases of serious violations or legal requirements.
Service Availability and Modifications
Service Uptime and Maintenance
We strive to maintain continuous availability of our website and information resources. However:
- Scheduled maintenance may occasionally require temporary service interruptions
- Emergency maintenance may be performed without advance notice
- We are not liable for interruptions caused by circumstances beyond our control
Feature Availability
Website features and service offerings may be updated, modified, or discontinued at our discretion. We will make reasonable efforts to communicate significant changes that affect active client relationships.
Geographic Restrictions
Our facility cleaning services are currently provided within Singapore and select surrounding regions. Website access is available globally for informational purposes, but service delivery is subject to geographic limitations and operational capacity.
Service Modifications and Updates
We reserve the right to modify our service offerings, pricing structures, and website content as business needs evolve. Material changes to active service agreements will be communicated to affected clients with appropriate notice periods.
Intellectual Property Rights
Content Ownership
All content on this website, including text, graphics, logos, images, and software, is the property of Pristine Arc or our content suppliers and is protected by copyright, trademark, and other intellectual property laws.
License Grant
We grant you a limited, non-exclusive, non-transferable license to access and use our website for personal or business evaluation purposes. You may not reproduce, distribute, modify, or create derivative works from our content without prior written permission.
User-Generated Content
If you submit inquiries, feedback, or other communications through our website, you grant us a non-exclusive license to use this information for business purposes, including service improvement and quality assurance.
Trademark Notice
Pristine Arc and our logo are trademarks of our company. Other trademarks, service marks, and trade names appearing on our website belong to their respective owners.
Additional Terms
Governing Law
These Terms of Service are governed by and construed in accordance with the laws of Singapore. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of Singapore.
Severability
If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.
Changes to Terms
We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after changes constitutes acceptance of the modified terms.
Contact for Questions
If you have questions about these Terms of Service, please contact us using the information provided at the top of this page.